SPRINGFIELD, Ill. (WCIA) — Tired of waiting all day for maintenance? A newly proposed bill would address this frustration.
Sen. Christopher Belt (D-Swansea) filed SB 3066, which would require service providers to provide customers with a two-hour appointment window.
If the company fails to arrive during the appointment window, they must notify the consumer one hour before arriving at the residence.
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Belt said the measure is about holding service providers accountable.
“Over the last few months, I’ve been hearing constant complaints about the service industry and how they give you this really big window, a five-hour window. When you ask them to narrow it down, they really refuse. In some cases, consumers are being charged when they’re not home,” Belt said.
The proposed legislation also protects consumers’ wallets.
If a service provider breaks any of the new rules and a resident is not home when they arrive, they cannot charge any additional fees.
“This legislation is not punitive per se, right. It’s just safeguards to protect consumers,” Belt said.
The bill amends the Consumer Fraud and Deceptive Business Practices Act, which was originally signed into law in 1967.
The Illinois Senate Judiciary will hear the bill Wednesday.
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