The next frontier of work is here, with AI agents as new colleagues and algorithms as office assistants. Advanced technology has triggered a wave of layoffs, with more than 54,000 job losses announced last year alone. Now Citigroup CEO Jane Fraser has joined other bosses who are stepping in to ensure employees can weather the storm.
“Artificial intelligence has the potential to bring about huge changes. It will create a huge number of new jobs that we can’t even imagine today,” Fraser recently told Science magazine. washington post in Davos. “It’s going to change the nature of what people do every day … and it’s going to take away some jobs.”
Rather than leaving Citigroup employees to fend for themselves, executives asked them to rely on technology.
Last year, the $205 billion bank sent a memo to its 175,000 employees across 80 locations outlining required AI training, specifically instructing them on prompts – Citi confirmed wealth. The company’s CEO believes that mandatory guidance will help dispel “scare myths” surrounding the tools, while strengthening employees’ AI-prompted skills will help them “live and work.”
Fraser wants employees to be adaptable and realistic about the new jobs that are coming and how they will need to transform. Some skills will naturally change or disappear, but proficiency in AI will ensure they can “deal with” disruption.
“I hope we can help our employees reinvent themselves,” Fraser explained. “[We want staffers to] It feels like they’re given some control through training… Our employees should be in the driver’s seat as much as possible. We encourage our employees to say, “It’s not that AI will take your job, but the people using AI may be better at your job than you are.” So, how do we equip you to use it? [AI tools]? “
wealth Citigroup was contacted for comment.
Citigroup’s AI training is not only an investment in the livelihoods of its employees, but also a win-win for the company. Fraser noted that about 50% of the bank’s new job openings are filled by existing employees; employees who have spent decades in their careers at Citi. By retraining its own employees, the company cut hiring costs while leveraging employees who knew the company inside out.
“This training is designed to teach our colleagues about the possibilities of good motivation and basic motivation to produce impactful results,” said Peter Fox, head of learning at Citigroup. wealth last year. He added that the training platform is adaptable and can be tailored to an employee’s knowledge level: “An expert can complete it in 10 minutes, while a beginner takes about 30 minutes.”
