GM is quietly becoming a subscriptions company

  • GM said its in-vehicle technology services generated nearly $2 billion in revenue last year.

  • GM sells three main subscription products: safety features, in-car internet access and hands-free driver assistance.

  • GM told Business Insider it plans to add features through updates over time, reducing the need for new vehicle parts.

GM has been courting Tim Cook and pushing its software and subscription businesses.

During the automaker’s earnings call on Tuesday, Chief Executive Mary Barra highlighted the rapid growth of GM’s in-car software and subscription businesses.

GM’s software generated $2 billion in revenue over the past nine months, and customers have signed about $5 billion in future subscription deals.

The company said its OnStar security system currently has 11 million users, a 34% increase from the same period last year. A further 500,000 customers are also paying for its hands-free driver assistance system Super Cruise.

Now, that’s still just a fraction of its total revenue, which reached $45.29 billion last quarter alone. But these services also have higher profit margins than car sales.

GM says its software business earns about 70 cents for every dollar it makes. That’s a rare level of profitability in the auto industry, where many car sales generate only 4 to 10 cents per dollar sold.

“We are also executing on plans to grow software and services like OnStar and Super Cruise to generate greater revenue during and after each vehicle sale,” Barra said on the call. “We think there’s a growth opportunity there and the margins are very attractive.”

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A man wearing blue jeans was driving on a two-lane highway under an overpass. The driver looked forward without his hands on the steering wheel.
General Motors’ Super Cruise, the company’s hands-off and eyes-free self-driving system, is starting to attract more subscription customers.General Motors

“Software and services are becoming increasingly important to how customers experience General Motors and how we provide value beyond the initial purchase,” a spokesperson told Business Insider.

The company also said it will continue to add features and services to the vehicles over time, rather than relying on hardware upgrades.

The spokesperson added: “As vehicles become more software-defined, we can introduce new digital experiences through updates and optional services rather than hardware changes.”

The subscription push comes as automakers look for new ways to make money after cars leave dealerships, especially as Detroit automakers roll out new electric vehicles.

Electric vehicles typically require less maintenance than gasoline-powered vehicles, reducing the repair and service work that has long been a reliable profit engine for dealers and manufacturers.

General Motors has tweaked its subscription model to make it easier for customers. OnStar Basics is included on 2025 and newer GM vehicles at no additional cost and bundles safety features, navigation and audio apps for up to eight years.

Paid subscriptions will be launched later. GM’s Connect Plus service, which provides in-car Internet access, costs $19.99 per month; Super Cruise, its hands-free, visual system, costs $39.99 per month. Driving assistance is free for the first three years.

GM isn’t the only automaker working on a subscription business.

An array of Ford vehicles - including the electric Mustang Mach-E SUV and gas-powered Mustangs, Mustang Sport and Mustangs - line the dealership lot.
Ford has also added a subscription service to BlueCruise, its hands-off, attentive highway driving system.Brandon Bell/Getty Images

This month, Tesla said it would completely discontinue the $8,000 option to purchase its self-driving software called Full Self-Driving (Supervision). After February 14, owners will have to pay $99 a month for the service — a price that Elon Musk says will rise as the technology improves.

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Ford’s Highway Assist feature — called BlueCruise — costs $49.99 per month, $495 for a year, or $2,495 over the life of the car.

Mercedes-Benz and BMW are also offering self-driving upgrades on some of their new vehicles.

But for General Motors, America’s best-selling car company, profits from new subscriptions could be a boon. Wall Street was pleased with the automaker’s earnings report, sending the company’s shares up 8.8% in the hours following the earnings call.

“This is the first time GM has told us the software story in 2021,” Morningstar analyst David Whiston told Business Insider. “If they can offer other software for a fee, plus provide data on traffic and accident risk to local governments, there’s real potential for a revenue stream with margins you can’t achieve just by selling cars.”

Read the original article on Business Insider

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