Several Buc-ee’s stores received an “F” rating from the Better Business Bureau for failing to respond to 88 customer complaints. As of March 11, 38 Buc-ee’s stores in Alabama, Georgia, Kentucky, Tennessee and Texas received low ratings.
Similar to review sites like Yelp, anyone can submit a complaint about a business on the Better Business Bureau website. Of Buc-ee’s 88 outstanding complaints, the oldest unanswered complaint dates back to March 2023 and the most recent complaint was filed in February 2026.
Common complaints about this Beaver-packed tourist center include problems with car washes, damaged or invalid merchandise and swipe card charge errors. Some customers also said they filed complaints on Buc-ee’s website but received no response from the company.
Buc-ee’s did not immediately respond for comment on the “F” rating when contacted by USA TODAY on March 11.
Kentucky Buc-ee’s location earns “F” rating from Better Business Bureau
The Buc-ee’s store in Richmond, Kentucky, along with several others in different states, received an “F” rating from the Better Business Bureau.
The two Commonwealth Buc-ee’s stores are located at:
Buc-ee’s to open in Oak Grove in 2027
A Buc-ee’s store will open in Oak Grove in 2027. This will be the third store to open in the Commonwealth.
Oak Grove is located near Fort Campbell, about 150 miles from downtown Louisville.
How does a business get an “F” rating from the BBB?
Better Business Bureau ratings range from A+ to F. According to the Better Business Bureau’s website, ratings are based on information about a business that the nonprofit can obtain, including public complaints.
“A BBB rating is not a guarantee of a business’s reliability or performance. The BBB recommends that consumers consider a business’s BBB rating in addition to all other available information about the business,” the organization’s website states.
What is the Better Business Bureau (BBB)?
The Better Business Bureau (BBB) was founded in 1912 as a non-profit organization that provides corporate transparency to the public. The BBB offers a paid certification program for businesses, allows consumers to leave public reviews and file official complaints, and operates its letter-grade rating system to help consumers better understand a business’s practices.
Greta Cross is a nationally featured reporter for USA TODAY. Story idea? Send her an email at gcross@usatoday.com. Contact Marina Johnson at Marina.Johnson@courier-journal.com.
This article originally appeared in the Louisville Courier-Journal: Kentucky Buc-ee’s location earns ‘F’ rating from Better Business Bureau
