If you lose your phone, deactivating UPI payments becomes one of the important tasks. Unified Payments Interface (UPI) has become an important payment system in India, with UPI transaction volume exceeding 2.8 billion in June. From bill payment to transferring funds from one bank account to another, UPI can be used for most tasks that require real-time transfer of funds. All major commercial banks in India support UPI as part of the collective goal of transforming India into a digital economy.
But as UPI evolves as a system to enable digital payments, it has also become important for users to understand what they should do to save their hard-earned money.
In this article, we will detail the steps you should take to deactivate UPI payments from your linked bank account if you lose your phone.
How to deactivate UPI payments if you lose your phone
Before starting to know the steps on how to deactivate UPI transactions when you lose your phone, it is important to note that you should not share your UPI PIN or any other sensitive details with anyone during this process.
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Block your phone number by calling your network operator’s customer service department. This will restrict thieves from initiating transactions using your SIM card or lost phone. Before proceeding with your request, you may be asked to provide your personal details such as your full name, billing address and the last recharge or bill amount paid for verification.
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Please call your bank helpline, block your phone number from your account and request to deactivate UPI services.
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File a First Information Report (FIR) about the lost phone. For residents of most states in India, this can be easily done online.
An FAQ page on the National Payments Corporation of India (NPCI) website talks about blocking mobile numbers in case a user loses their phone. However, there is no workaround on the website to block UPI access for users.
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