Brendan McCullum says an incident between a security guard and a TV cameraman in England was “not ideal”.
Australia’s Channel 7 has blamed tourist backroom staff for a physical altercation following Saturday’s incident at Brisbane Airport.
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The altercation was filmed as the England team prepared to board a flight to Adelaide and broadcast on Seven and social channels.
England head coach McCullum said: “Hopefully this matter has been resolved and everyone can move on.”
“I didn’t see it. I don’t know what level it was. We have a security team working to protect players. I don’t know where along the line it was.”
The Brisbane Airport back-and-forth took place at the end of England’s break in the Queensland beach town of Noosa and they were regularly captured on camera, including by Channel Seven.
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The coverage follows a pattern closely followed by media outlets across England and Australia.
Cricket Australia has previously issued a reminder to all media that the team will not be able to grant interviews while in transit at the airport and all images should be taken from a respectful distance.
A statement issued by Seven Network on Saturday said: “While conducting a routine filming in a public place, despite the camera operator being respectful and professional, he was subjected to a physical confrontation.”
Speaking on Sunday, McCallum said: “You know when you come to Australia there will be a lot of looks. Everything you do will be scrutinized.
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“I thought we managed it really well throughout the tour. I thought the lads did a really good job when we played in Noosa last week.
“They talked to a lot of locals and everyone was in good spirits. There was some good banter in both directions and I think everyone gave it the respect it deserved.”
Players being secretly photographed at airports is a common occurrence in Australia.
Last year, Indian star Virat Kohli expressed displeasure over a recording session at Melbourne Airport.
Australia all-rounder Cameron Green says he has “sympathy” for England’s current situation.
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“You never like being filmed, especially when you’re trying to get away from it,” Green said.
“People always have sympathy for anyone in their life who is filmed in a public or private space. It’s never a nice feeling.
“That’s the expectation as a cricketer in Australia or England, you can be subject to quite a bit of media scrutiny.
“When you’re going well, you like the extra attention, and when you’re not going well, you don’t like it. Unfortunately, that’s just part of the job.”