A homeowner turned to the internet for help after discovering that their newly purchased home came with leased solar panels and the company’s customer service was shut down during the ownership transfer process, so they didn’t know where to turn.
The frustrated buyer posted about their experience with Sunnova on Reddit’s r/solar forum, explaining that they submitted all the required documents to the new company owners but received zero response when trying to transfer the system to their name.
“The case agent wouldn’t even answer my calls and it would take hours for customer service to reach a real person, only to be told they didn’t know anything yet,” they explained. “Another agent said it would take 48 hours for them to receive case details from Sunnova and it’s now been 3 days.”
“I have the same problem,” one person said in the comments. “Trying to sell my house. Can’t get any information. Might need to get a lawyer involved.”
While solar panels typically increase a home’s value and lower energy costs, a rental system can cause trouble if the company fails to provide adequate support and service.
Choosing a reliable solar supplier is always your best defense against unforeseen problems, and The Cool Down’s Solar Explorer can help you understand your options and connect you with suppliers who prioritize customer service and satisfaction.
Going solar can save you money on your monthly utility bills and protect your home from rising energy prices—especially when you work with a company that actually answers your phone.
For example, Palmetto’s LightReach solar lease program can slash your utility rates by up to 20% with zero money down.
But if you’re more interested in buying panels, Solar Explorer can connect you with a provider who can guide you through the process, saving you up to $10,000 in the process.
EnergySage is another top option that provides transparent information, allowing you to evaluate multiple installers side by side.
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What’s the biggest factor stopping you from investing in solar? cost Roof orientation or completeness I have no home I already have solar panels Click on your selection to see the results and speak your mind. |
As for the Reddit post, the original poster quickly discovered they weren’t the only ones having trouble with customer service.
“We are having the same problem and can’t even pay our bills,” another homeowner wrote in the comments.
“I always wait an hour before being contacted by my biller and they keep telling me to email,” another poster noted. “I have no response. I don’t want to be billed for more than 3 monthly payments. This is absolutely ridiculous.”
Homeowners can save even more by upgrading their heating and cooling systems with The Cool Down’s HVAC Explorer, which can match you with a system that complements your solar setup, lowering your energy costs while keeping your home comfortable year-round.
Be sure to check out the Palmetto Home app, which can unlock $5,000 in bonuses for your home when you upgrade.
Get TCD’s free newsletter for simple tips to save more, reduce waste and make smarter choices, and earn up to $5,000 toward clean upgrades in TCD’s exclusive Rewards Club.