Although Chick-fil-A is not sold worldwide, the beloved American fast-food chain, known for its chicken sandwiches, waffle fries, and the iconic “It’s my pleasure” phrase, has grown into one of the top restaurant chains in the industry.
Unlike many other global fast-food giants, Chick-fil-A has grown its business through a slow but intentional growth strategy. Since its founding in Hapeville, Georgia, in 1946, this family-owned company has stayed true to its roots, including its well-known Sunday off policy, which reflects its emphasis on Southern hospitality and community values.
Chick-fil-A has long proven that bigger isn’t always better. Its steady expansion and continued high customer satisfaction levels show that prioritizing quality and service pays off.
Chick-fil-A has been named the best fast-food restaurant for 11 consecutive years, earning a solid 83 points in the 2025 American Customer Satisfaction Index Restaurant and Delivery Study.
Many might say, “If it ain’t broke, don’t fix it.” But Chick-fil-A is making a major strategic shift in its non-traditional restaurants, one that will reshape the company for years to come.
Chick-fil-A is converting its franchise locations on college campuses, hospitals and theme parks (excluding airports) to an owner-operator model. Under this franchise system, the operator runs the restaurant, manages day-to-day operations, and shares profits with the company, while Chick-fil-A retains ownership of the business assets.
The shift is intended to create a more consistent experience at Chick-fil-A restaurants. It will also enable customers to take advantage of the chain’s technology solutions, including its app, loyalty program and gift card redemption, benefits not currently available in authorized stores.
“At Chick-fil-A, we are committed to delivering an exceptional customer experience that is at the core of everything we do,” Chick-fil-A said in a release. “We are excited about this next chapter and believe our local ownership business model will allow us to serve and care for our guests for many years to come and extend Chick-fil-A’s great food and hospitality to even more places.”
Chick-fil-A is converting its 425 licensed locations to an owner-operated model. Shutterstock
As of December 31, 2024, Chick-fil-A operated approximately 3,109 domestic restaurants, including 2,684 company-operated and franchised locations, and 425 franchised locations, according to its franchise disclosure documents.
Surprisingly, the chain is also quietly closing stores, closing three mall units and 16 traditional restaurants in 2024. At the same time, it opened 132 new stores and 13 licensed stores.
