A popular tourist stop known for its oversized convenience store and beaver mascot is facing criticism online.
Multiple Buc-ee’s locations across the Southeast, including one in Georgia, have received an “F” rating from the Better Business Bureau (BBB) due to unanswered customer complaints.
The BBB said the lower rating was due to the company’s failure to respond to dozens of complaints filed by customers over the past few years.
Here’s what to know.
Which Buc-ee’s locations earned an “F” rating?
As of March 11, 38 Buc-ee’s stores in Alabama, Georgia, Kentucky, Tennessee and Texas were given an “F” rating, USA Today reported.
Pictured is the entrance to a Buc-ee’s convenience store in Luling, Texas.
The BBB said the rating relates to 88 customer complaints that have yet to receive a response from the company.
The oldest unanswered complaint dates back to March 2023, while the most recent complaint was filed in February 2026.
Common issues mentioned by customers include:
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Problems with car wash services
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Damaged or defective items
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Incorrect or unexpected card charges
Some customers also reportedly said they submitted complaints through Buc-ee’s website but never received a response.
Which Buc-ee’s location in Georgia has an “F” rating?
In Georgia, the Buc-ee’s is located at 7001 Russell Pkwy, Fort Valley, and currently has an “F” rating on the BBB website.
How many Buc-ee’s locations are there in Georgia?
Buc-ee’s currently operates multiple travel centers throughout Georgia, with 3 locations located in:
What does an “F” rating from the BBB mean?
The BBB notes that its ratings are not a guarantee of a company’s reliability but are intended to help consumers make informed decisions when choosing where to spend their money.
Vanessa Countryman is a hot topics reporter for the Deep South Connect team in Georgia. Send her an email at Vcountryman@gannett.corice.
This article originally appeared in the Savannah Morning News: Buc-ee’s locations in Georgia are listed with an “F” BBB rating