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Given the blockade caused by the pandemic, The recently announced hearing will now be held in an emergency via video conference. Legal experts believe that this is a spark that can introduce a lot of into the justice system, which is the silver lining of the ominous Covid-19 pandemic .

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Back in 2005, Information and communications technology (ICT) practices are planned to be implemented in the judiciary, with "urgent redesign" of judicial processes and ICT support considered "critical." But ten and a half years later, most of them are still ongoing.

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Experts say one area that can be widely used is the for online dispute resolution (ODR), which includes the judiciary and alternative dispute resolution (ADR) for parties that are completely online.

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Deepika Kihnal, head of the judicial reform team at Vidhi's Legal Policy Center, believes the Covid-19 crisis will people to change their views on ODR. "The legal department was eventually forced to adopt technology. As the industry adopts technology, it is only a matter of before begin to be settled online," Kihnal said. She believes that this will lead to the rise of the online ADR mechanism, followed by the court's attached ODR.

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After the court's dispute settlement, Kanchan Gupta, co-founder of the Center for Excellence in Dispute Resolution, committed to providing a private online platform and has seen customer interest increase.

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Experts say that ODR cannot take off in India without the active efforts of the and the judiciary. It is important that the digital of the judiciary enables all stakeholders in the justice system to exchange information digitally. This goal can best be achieved by building a judicial platform based on open standards and modular principles. "Surya Prakash, researcher and project at DAKSH.

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Prakash believes that while the government should actively work to bring the judiciary online, it should be to the involvement of the ADR system and allow the industry to develop on its own.

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He realized that this could not work in a regulatory vacuum and suggested that the government could explore the possibility of the eADR module. "From a technical perspective, the recently established Indian Arbitration Commission can serve as a standard-setting body to encourage institutional arbitration."

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In recent years, India has also seen some private ODR platforms. Kinhal, who is also a policy adviser to the platform, believes the government will be required to align with private entities. The judiciary has yielded under existing burdens. The only way to resolve disputes in the new era, especially post-COVID disputes, is to route them to the ODR platform. "

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Experts say that following international regimes, governments can help address concerns related to the ODR platform, such as providing fair and just dispute resolution capabilities, data protection, privacy and, most importantly, enforceability of rulings. "In order to build public trust and confidence in ODR platforms, governments need to issue guidelines on the minimum fairness and data protection standards that these platforms must comply with. As for the ODR capabilities of the judiciary, the government needs to provide sufficient funding and expertise to help Phase ODR. "Kihnal said.

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Gupta pointed out that although the law allows ODR mechanisms and gives arbitrators the freedom to conduct settlement procedures online, the biggest obstacle is a lack of awareness. Experts suggest that the government publish a list of approved agencies and promote policy changes, requiring civil disputes to go through the ADR process first.

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