WhatsApp for Android has received a new version, which provides a dedicated directory shortcut in business chat. To make room for the new , WhatsApp merged the existing video and call shortcuts into a single call button, which will appear when chatting with a corporate account. However, there is no obvious change in regular chat. This means that when you chat with various contacts on WhatsApp, you will continue to see earlier video and voice call shortcuts.

As reported by the WhatsApp feature tracker WABetaInfo, WhatsApp version 2.20.201.4 beta for Android brings a new unified call button, leaving room for directory shortcuts. After tapping the new call button, a menu will pop up to let you choose to make a voice or video call.

The new call button is only available when chatting with a business that provides a directory on WhatsApp. It replaces existing video and voice call shortcuts that are still available for regular chat.

WhatsApp Beta version 2.20.201.4 brings new directory shortcuts and call buttons for business chat

Essentially, the purpose of the update is to bring a directory shortcut that allows businesses to easily access the directories available on their instant messaging applications.

WABetaInfo initially discovered changes to the WhatsApp version 2.20.200.3 beta earlier this . However, now all of version 2.20.201.4 beta can use it.

After becoming part of the WhatsApp Beta program, you can download the Beta version on your smartphone. In addition, the updated WhatsApp beta version can be provided as an APK file through the APK mirror, which can be side-loaded on the .

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In the latest Beta version, WhatsApp hinted at a continuous development towards the expected multi-device capabilities and wallpaper customization features. The messaging app also fixed the “recently used emoji” issue in the Beta version released last week.


In 2020, will WhatsApp get the killer feature that every Indian is waiting for? We discussed this on the weekly technical podcast Orbital, you can subscribe via Apple Podcast or RSS, download the episode or just click the play button below.