In the context of the ever-evolving new coronavirus pandemic, Three, the mobile network, has announced some changes to monthly payments, pay-as-you-go and SIM card customers only. Three are not alone. Many companies have moved quickly to take extraordinary new steps to help customers during the COVID-19 outbreak, Including Sky TV, Sky Mobile, Virgin Media, And more.
The three have emailed customers to inform them about service changes. Starting today, visiting the NHS website for the latest health advice and updates will not count towards your data limit. So even if you have hyped up monthly mobile data distribution, you can still check the symptoms of the NHS and suggestions for self-quarantine to protect others from potentially deadly viruses.
These three points are particularly useful now, as Three has stopped all stores nationwide in accordance with the latest guidelines to stop the spread of the new coronavirus. A spokesman for the company said in a written statement: "Based on guidance from the British government, we have decided to close all retail stores. We thank our employees for supporting us in these difficulties in the past few weeks to support us Country contacts will continue and customers can use the Three app 24/7 and Three Store Now, a new service if they have any questions three.co.uk/three stores now Customers can ask general questions about these issues between 9 AM and 6 PM.
"We thank our customers for their patience and support over the past few weeks and apologize for any inconvenience this may cause."
Unfortunately, the coronavirus has affected Three's customer phone service.
In a message to customers, the network clarified: "Due to the impact of the coronavirus and the advice of the Indian government, our contact center currently offers reduced services. To help us protect our most vulnerable customers, such as customers who currently do not have services ] Please try not to call us or use the chat function.
"You can still manage your account, top up and get support through the Three app and our website. You can also get help in your local store. Our technical team will do our best to ensure that we provide you with the best service network possible Experience and our headquarters team will follow closely to make sure the wheels are still running. "
The news comes as many video-on-demand companies reduce streaming quality to ease the pressure on millions of mobile and broadband networks in the UK that are self-isolating or working from home. Netflix promises to reduce its network usage by at least 25% By reducing the bit rate of the highest quality Ultra HD stream. It is followed by Amazon Prime Video, Apple TV +, and YouTube.