Sony announced Thursday that it has fixed a “technical bug” that caused users to pay more than expected to upgrade to one of the new PlayStation Plus tiers. The issue came to attention shortly after the launch of the new PlayStation Plus service tier in select Asian markets earlier this week. Some users have complained that if they previously purchased the PlayStation Plus service at a discount, they will be forced to pay extra to upgrade to any new tier.
Official PlayStation Support Account on Twitter Announce Corrected an issue where users were incorrectly charged for previously purchased PlayStation Plus membership upgrades. Sony called this an error and said players who overcharged will be awarded points.
Due to a technical error, Asian players who previously purchased a PlayStation Plus membership at a discounted price were incorrectly charged the upgrade price. This bug has been fixed and affected players will be awarded points. We appreciate your patience.
— Ask PlayStation (@AskPlayStation) May 25, 2022
Some users in Asia who subscribe to the new PlayStation Plus tier have reported issues with overcharging. In one particular case in Hong Kong, a PlayStation customer service executive allegedly told users to pay an additional fee to make up the difference between the standard price and the discount they had previously received before switching to the basic or premium tier of the service.
As part of its global debut earlier this week, the new PlayStation Plus tier has landed in Hong Kong, Indonesia, Malaysia, Singapore, South Korea, Taiwan and Thailand. The main purpose of the update is to make PlayStation Plus a stronger competitor to Microsoft’s Xbox Game Pass and help Sony generate more revenue. It’s also a merger of the existing PlayStation Plus and PlayStation Now in markets where the latter is available.
Before launching the new tier, Sony restricted users from stacking PlayStation Plus subscriptions. It’s a strategic move to push people into a new class. However, some users who still have existing PlayStation Plus or PlayStation Now subscriptions have already started upgrading to or plan to upgrade to one of the new tiers.Sony also shared a chart To easily see how existing subscribers will transfer to the new PlayStation Plus tier.
In addition to the now-fixed bug-charging subscription, some early subscribers of the new PlayStation Plus tier reported fewer games than initially teased. Sony has yet to address this issue.
The revamped PlayStation Plus service and new tier will launch in June in markets including India, Europe, Japan and the US.