Canadians can contact the company via phone, live chat or text message to take advantage of this service, as listed by Samsung "Stay at home. Stay safe." page. The representative will then lift the device when convenient, and after repairs, Samsung will bring it back to the same address. In addition, Samsung promised to sterilize the equipment and take extra precautions taking into account the current situation.
We are here to help with the new door-to-door service. If you need service support for Samsung Galaxy phones, tablets or wearable devices, we will arrange a convenient pick-up service solution in your home. Please call 1-800-SAMS to contact us for assistance. https://t.co/hqBSE5mZqX pic.twitter.com/5gP5NqLPSu
-Samsung Canada (@SamsungCanada) April 8, 2020
Considering that many families currently live at home, this is a thoughtful offer by the Korean giant.
In the US, Samsung ’s support page He also pointed out that the company's current goal is to also provide flexibility for users in the United States, promising free shipping and contactless delivery, and extending the time for returns and phone trade-in.
US Samsung users can contact Provide support via chat, call 1-800-SAMSUNG or through its social media account, and provide on-site services upon request.
Recently, we reported that other companies have made more efforts to support users and fight against coronaviruses. Some mobile game companies Added a message Players are advised to stay at home, including the Uber Eats app Supported options Your favorite restaurant and apple Donated millions Groups that directly fight the spread of the virus worldwide.
Companies around the world have been affected by the pandemic, and many families are forced to stay at home, sometimes without even income during this period. It is a good discovery that Samsung and other technology companies provide additional support to their users.