IPhone 11 users who are experiencing touch screen issues can now replace their screens for free from Apple. The company has admitted that a small number of iPhone 11 displays “may stop responding to touch due to display module issues.” Apple pointed out that iPhone 11 modules produced between November 2019 and May 2020 may encounter these touch screen issues, and the company will provide free services to eligible customers. The company has set up a support page on its website to help affected customers determine whether they are eligible for replacement.
Apple has launched the “iPhone 11 Display Module Replacement Program for Touch Issues”, which will provide free services for iPhone 11 owners with touch screen failures. IPhone 11 models produced between November 2019 and May 2020 may be affected by this issue. If it applies to your phone, please go to the Apple support page you will have and enter the serial number of the phone to check . Apple stated that this problem is due to a problem with the display module.
To find your serial number, go to Set value > general > on. This program is only valid for iPhone 11 users who produce phones within the above range. If you are eligible for free service, you need to find an Apple authorized service provider, make an appointment at an Apple retail store or contact Apple through an Apple repair center to obtain mailing service.
Apple recommends that you fix the data first, and then fix the touch screen problem. If the display is cracked, you may need to fix the touch screen problem. The company stated that the repair procedure may be limited to the original purchase region, and the procedure will not extend the iPhone 11 standard warranty.
For iPhone 11, users who have encountered a touch screen issue before the launch of the program and paid to fix the issue will be eligible for a refund and can contact Apple.
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