If you lose your phone, deactivating UPI payments will be one of the most important tasks. Unified Payments Interface (UPI) has become a prominent payment system in India, with over 2.8 billion UPI transactions in June. From bill payments to transferring money from one bank account to another, UPI can be used for most tasks that require real-time transfers. All major commercial banks in the country support UPI as part of the collective goal of transforming India into a digital economy.
But as UPI grows as a system to support digital payments, it also becomes important for users to understand what they should be doing to save their hard-earned money.
In this article, we’ll detail the steps you should take to disable UPI payments from linked bank accounts if you lose your phone.
How to disable UPI payments if you lose your phone
Before starting the steps on how to disable UPI transactions if you lose your phone, it is important to note that you should not share your UPI PIN or any other sensitive information with anyone during this process.
Block your phone number by calling your network operator’s customer service. This will restrict thieves from using your SIM card or lost phone to make transactions. Before proceeding with your request, you may be asked to provide your personal details such as your full name, billing address and the last top-up or billing amount paid for verification.
Call your bank’s helpline, block your phone number from your account, and ask to disable the UPI service.
Submit a First Information Report (FIR) about a lost phone. For residents of most states in India, this can easily be done online.
The FAQ page on the National Payments Corporation of India (NPCI) website discusses blocking mobile numbers in the event that a user loses their phone. However, there is no workaround on this site for users to block their UPI access.
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