As countries work to curb COVID-19 (a coronavirus pandemic has infected more than 200,000 people worldwide), companies are increasingly enforcing Homework policy, May herald a start Large telework movement. However, not all jobs can be easily managed remotely. Social distance is considered As the most effective weapon against COVID-19.

Field service work is one of them, and often requires engineers and technicians to visit multiple locations and locations to service and repair equipment. Not only is this an expensive, resource-intensive job, but it often requires people to interact with others, whether in someone's or in a company office. However, when businesses and consumers want to maintain productivity and social distance at the same time, remote video assistance and augmented reality (AR) may shine here.

With that in mind, TechSee, An Israeli startup with well-known supporters such as Salesforce announced that it will provide its virtual aid platform for free to many important public institutions in Italy, France, and Spain, where the COVID-19 pandemic is located Special 猖 ramp -In European countries. In addition to private companies seeking to embrace social isolation, this will also include emergency response teams, medical institutions, public health agencies and non-profit organizations. For example, medical technicians in high-risk areas can rely on remote experts to repair a hospital facility without having to bring more people to the scene.

"At such moments, people around the world have the opportunity to come together and make a real impact globally," said TechSee CEO Eitan Cohen.

TechSee's technology enables companies to virtually enter a space without sending field service technicians. The agent uses the camera on the customer's smartphone to send a link to the end user, click the link to open a web application, and then broadcast the video back to the remote technician. In addition, technicians can draw, point, and write on video on their workstations, providing customers with directly visible guidance.

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Above: TechSee: Customer support or remote field service technicians can use remote video and AR to guide customers

Above: Instructing users to repair their Nest thermostat

Of course, combining remote video with augmented reality is not a new concept- has Provide remote assistance applications Mixed reality headset for its Hololens. However, the outbreak of COVID-19 may force companies to explore new ways of working in the near future or even in the future. In addition, as 5G prepares to become mainstream, its higher bandwidth connections will Enable more AR applications in the enterprise.

TechSee's move can be interpreted as a cynicism of direct attention to the product, but sending field service personnel to repair hardware operations runs counter to current health recommendations. In addition, TechSee's technology typically costs up to $ 90 per user per month, so costs can increase in organizations with hundreds of virtual support staff.

Cohen added: "Various remote video technologies have enabled organizations to meet the challenge of including a coronavirus, and we are happy to contribute in any way."

The TechSee platform will provide 90 days of free use, and the company says it can expand coverage to more markets as the crisis escalates. However, TechSee states that the service will be limited to regions where the company has "operating capabilities and bandwidth", excluding the Asia-Pacific region (APAC) and Iran.