Garmin smart watches and fitness band services are facing major power outages worldwide. Although the company has confirmed that the Garmin Connect app and website were closed due to a malfunction, it has not provided any further explanation. However, it is believed that this was caused by a ransomware attack that occurred on July 23. The outage not only affected Garmin equipment, but also its global call centers and support networks. Gadget 360 was able to confirm that Garmin users in India could not use their wearable devices or could not contact the company’s support team.
It has been more than 22 hours since Garmin first reported the outage on Thursday. The company said in a tweet when announcing the issue: “We are currently suffering from an outage that affects Garmin Connect, so the Garmin Connect website and mobile app are closed at this time.” It added that the outage also affected its call center.
Garmin said: “We are working hard to resolve this issue as soon as possible and apologize for the inconvenience caused.”
There is also a notice on the Garmin Connect website that points out the same message as the one posted on Twitter. In addition, the Garmin Connect app that establishes a connection between the Garmin fitness device and the smartphone is displaying an error message stating that the device has stopped maintenance.
Some users complained of hours-long interruptions on Twitter and other social media platforms.
I just bought a Garmin watch yesterday. I hope this is not a frequent problem
-Lil Dumpling (@Anythin4Salinas) July 23, 2020
Hey @Garmin @garminbelux_nl I am in the south of France and I hope to have fun cycling there, the routes are stored on my Garmin connection, so I cannot transfer them to my edge. Any suggestions, when will ETA be resolved? #Garmindown #LostHoliday
-Benjamin Grugeon (@BenjaminGrugeon) July 24, 2020
Garmin India confirmed to TechnologyShout that the downtime already exists in the country-the global market.
ZDNet reported that in addition to Garmin’s consumer wearable devices, flyGarmin is the company’s Web service used in conjunction with aviation navigation equipment, and it is also affected by this issue. This means that many pilots cannot use their navigation devices. Similarly, the Garmin Pilot app, which allows flyer arrangements and planned flights, has also been closed because the problem affected other company services.
Due to the emergence of a new type of ransomware called WastedLocker that affected Garmin’s IT infrastructure, service failures seem to have surfaced. According to reports, Garmin Taiwan’s IT department’s internal memo was released by ITHome. According to the memo, its factory has been suspended for two days in the country to solve the problem. Although there is no detailed information in the reported memo, it is said to be the result of a “virus”.
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