Director of Operations/Technology
Boston, MA, US
Overview Cybba is looking for a Director of Operations/Technology You will manage Cybba?s support services team consisting of front-end developers, graphic designers, and data analysts. You will be responsible for organizing the group – defining and managing performance goals on a daily basis. You will ensure the team?s timely technical activation of new Cybba customers and ongoing account performance of our software and other cloud-based solutions.
Responsibilities + Organize team and set schedules. + Own the ticketing system and workflow process + Help prioritize issues and solve problems + Work closely with sales and account management to get great technical outcomes for our customers + Own relationship and project manage overseas full-stack software development partner + Monitoring revenue margins + Researching and implementing new directives for business growth and prosperity + Provide leadership, coaching, and direction to the IT staff, including employee development, training, and reviews + Establish and maintain productive relationships with senior leadership and ensure IT efforts align with business needs Skills and Experience Required + Minimum of 10+ years? work experience with companies involved in either web services, e-commerce, and software development + Some development experience preferred including JS code, HTML, APIs, Python and/or full-stack development + Some knowledge of database management including MS SQL and Datorama + Knowledge of AWS or MS Azure, Atlassian, and ESPs are a plus + Have run Daily SCRUMS and Agile Sprints + Experience using analysis and data-driven decisions to drive continuous performance improvements + In-depth experience with website and web application architecture and full-stack agile development practice. + Proven business judgment, communication and presentation skills, with the ability to frame problems, define analytic pathways, drive to recommendations and effectively communicate with both executive and peer audiences + Bachelors’s degree or greater. + Excellent written/verbal communication skills + Prior experience as director or operations manager + Analytical skills to evaluate data and make operational decisions