On March 13, the four largest wireless providers in the United States at that time, Verizon, AT & T, T-Mobile and Sprint, Signed an oath to keep Americans in touch. Within 60 days from March 13, the operator not to cancel services for residential and small business customers could not pay. In addition, the two companies stated that they will waive late fees for these same customers and open their Wi-Fi hotspots to anyone who needs them.
Since signing the undertaking, T-Mobile has taken over Sprint. Other operators who to comply with the commitments included US Cellular, Google Fiber, Comcast, TracFone Wireless, CenturyLink, Charter, Mediacom, Atlantic Broadband, etc. However, it seems that wireless operators have not fulfilled the commitment clauses they signed. According to NBC NewsSome Americans are unemployed and unable to pay for wireless services, despite promising that this will not happen, their operators have closed their lines. Overall, 650 wireless and Internet companies have signed commitments.

U.S. operators stated that if customers cannot pay their bills, they need to be notified in advance

Aaron Joshua Perra had to close hair salon in Minneapolis last month. Sprint initially sent him an email saying that he would not lose wireless service at this time, so when the salon was closed, he was shocked when his phone was disconnected from Sprint's cellular network. Eventually, Sprint reconnected the phone. Nonetheless, in an age where wireless connection is more needed than ever to enable people to work from home, understand the pandemic and connect with friends and family, this is not a good sign for this industry. It also allows children to receive education at home, and allows doctors to safely visit patients through telemedicine. For most households, wireless connectivity is essential, and operators want Americans to not have to decide whether to repay their mortgage, put food on the table, or stay in touch.

Sprint is not the only operator that has failed to deliver on its promises. Anthony Skojec, a furniture salesman lives in upstate New York, was recently fired by the company he works for. He tried to call Verizon by phone to talk about account, but was unable to connect. Therefore, he found a business store [since most of the company's stores are closed, so it may be a dealer], the manager told him that his account will not be disconnected. You guessed that the second week, Verizon closed Skokoc's account and asked $ 360 to reactivate it. And his children [using the same account for their mobile devices] cannot continue their distance learning. Skoyets said: "I repaid from unemployment, but it means that I can not pay any mortgage."

Bruce Cameron, an Uber driver in Orlando, had to stop working to help cancer-ridden grandmother. After receiving multiple guarantees from Sprint, he will not lose service, and he disconnects twice before Sprint permanently reconnects. T-Mobile, which now owns Sprint, said that if customers have trouble paying their bills, they need to get in with them. This is supported by Verizon. Despite re-establishing contact, Cameron said that he simply did not feel that Sprint was trying to help him. Speaking of FCC commitments, he said: "I think this is just a public image. They realize that the longer they go on, they may not be able to honor their commitments, because there is no real date for dating, when everyone Can come back to normal. "

See also  Netflix announces the "Witcher: Bloodline" series

FCC Commissioner Jessica Rosenworcel called the shutdown "unacceptable." Rosenworcel, one of the two Democrats of the five-member regulatory agency, said: "The commitment to not cut off basic communication services during this period must be retained. The Federal Communications Commission [FCC] must investigate All complaints against consumers have unfairly lost their services and help resolve them. Soon. "

If you have turned off the wireless service since March 13, you need to get in touch with the operator. If you cannot reach them, please call FCC at 1-888-225-5322.

By Rebecca French

Rebecca French writes books about Technology and smartwatches. Her books have received starred reviews in Technology Shout, Publishers Weekly, Library Journal, and Booklist. She is a New York Times and a USA Today Bestseller...