Despite guarantees, some airlines are still disconnecting non-paying Americans

U.S. operators stated that if customers cannot pay their bills, they need to be notified in advance

Sprint is not the only operator that has failed to deliver on its promises. Anthony Skojec, a furniture salesman who lives in upstate New York, was recently fired by the company he works for. He tried to call Verizon by phone to talk about his account, but was unable to connect. Therefore, he found a business store [since most of the company's stores are closed, so it may be a dealer], the manager told him that his account will not be disconnected. You guessed that the second week, Verizon closed Skokoc's account and asked $ 360 to reactivate it. And his children [using the same account for their mobile devices] cannot continue their distance learning. Skoyets said: "I repaid from unemployment, but it means that I can not pay any mortgage."

Bruce Cameron, an Uber driver in Orlando, had to stop working to help his cancer-ridden grandmother. After receiving multiple guarantees from Sprint, he will not lose service, and he disconnects twice before Sprint permanently reconnects. T-Mobile, which now owns Sprint, said that if customers have trouble paying their bills, they need to get in touch with them. This is supported by Verizon. Despite re-establishing contact, Cameron said that he simply did not feel that Sprint was trying to help him. Speaking of FCC commitments, he said: "I think this is just a public image. They realize that the longer they go on, they may not be able to honor their commitments, because there is no real date for dating, when everyone Can come back to normal. "

FCC Commissioner Jessica Rosenworcel called the shutdown "unacceptable." Rosenworcel, one of the two Democrats of the five-member regulatory agency, said: "The commitment to not cut off basic communication services during this period must be retained. The Federal Communications Commission [FCC] must investigate All complaints against consumers who have unfairly lost their services and help resolve them. Soon. "

If you have turned off the wireless service since March 13, you need to get in touch with the operator. If you cannot reach them, please call FCC at 1-888-225-5322.