As many as Infection and death From New coronavirus Skyrocketing, governments, schools and companies around the world are building Tougher measures To control the spread of the virus. The move accelerated the company The trend of working from home has grown That The company mentioned last month But this is working as they increasingly use workplace software.
quarantine area cancelwith Work at home Policies have greatly driven the demand for video and chat software that allows people to try and maintain business as usual. In response, workplace software companies such as Zoom, Microsoft, and Google made their software free, and went to great lengths to ensure that they could meet the growing needs of users.
Microsoft's team saw 500% increase A spokesperson said the conference has been in China since the end of January, with phone and conference usage. U.S. usage has also risen: last week, Microsoft Teams chat volume increased 50% from a week ago, while video and audio conferencing increased 37%.
Zoom did not comment specifically on the growth in the number of users, but Kelly Steckelberg, chief financial officer of Zoom, said Yahoo Finance On Monday, "If you adopt the then running rate of meeting minutes at the end of January, our annual meeting minutes running rate will reach 100 billion, and that number will increase significantly since then."
Slack wouldn't comment, saying that the increase in the number of users or the increase in demand caused any problems, citing that its upcoming revenue was in a quiet period.
Third-party data supports reporting of a surge in usage of these products. Productive, A company that helps companies track how employees use software, has increased the use of Zoom by more than 30% for business-restricted employers since early February [for unimposed employers, Zoom has also increased usage]. Compared to the first week of February, Teams usage among Microsoft Productiv customers in the first week of March increased by 20%.
Although the corona virus does cause increased demand for these applications, there is no harm in having Zoom, Microsoft, Google, and Slack providing many of its product features for free. Zoom has increased the time limit for free versions in China and video calls to schools in Japan, Italy and the United States as required.
Zoom's Stekelberg told Yahoo: "We really want to do the right thing and have the opportunity to expose more people to Zoom, and we think it will benefit in the future."
MicrosoftHaving instructed Seattle and San Francisco headquarters employees to work from home, the company will make the premium version of its Teams free to everyone for six months and remove existing user restrictions on the free version. For users who purchase Office Suite, premium Teams products are already available for free, so Teams is already free for many schools.
Similarly, Google It was announced last week that it will offer its corporate video conferencing features to consumers of its free products for free by July 1, 2020, such as large conferences that can accommodate up to 250 people.
Slack has always had a free version. Recently, it has been working to attract an influx of new users, provide Free online seminars including live Q & A, telephone consultations and information on best practices at home.
"Given that both Microsoft and Google have free access to their premium meeting and collaboration applications, Microsoft Teams and Google's Hangouts Meet, these may be good tools for businesses that typically don't have to pay for these services," said a senior market insights expert. The manager of Lexi Sydow App Annie told Recode.
The popularity of these applications is evident from the download data. Zoom became the first downloadable business app in the United States on iOS for the first time this week, and it is the number one business app in 11 other markets. [Previously, the number one business location in the United States was indeed a job search site.] The team rose to fourth place in the App Store, while Hangouts Meet and Slack maintained tenth and eleventh positions, respectively. The Google Play Store is similar.
At the same time, the most downloaded business applications in Italy are Google ’s Hangouts Meet and Classroom. any Application categories of the week. Last week, App Annie noted that the country ’s business application downloads have surged, with the week in February being “the biggest week in Italy ’s business application downloads”. In China, the trend is similar, with downloads of application categories growing fastest in business and education applications.
If the software isn't working, then all of this added demand will have nothing. Zoom, Teams and Slack said they have not encountered any major issues and are continuing to prepare for increased demand. Down detector According to recent reports, Zoom, Team, and Slack have failed, but their severity is not enough to indicate that increased usage has led to loss of software that works from home.
"What we are doing internally is actually ensuring that we have the ability to support all these free customers, and of course our paying customers," Steckelberg said. "Ensuring our data centers have all the capabilities we need globally , And our customer success and support teams have the bandwidth to meet all of these needs. "
recently Blog post, Microsoft details efforts to keep Teams running smoothly for its increased number of users, including running "multiple instances of the service" in a "geographically dispersed data center."
Slack also wrote Blog post Its "highly distributed" architecture, redundancy and frequent testing keep Slack up and running. In addition, "when employees leave the same office to work together, our infrastructure needs will not change; whether people are connected from the office, a cellular network, or at home, there is no difference in the load on our system."
Coronavirus has driven work from home From growing trends to focused focus The work is mediated by computers. Whether this will continue depends largely on the length and severity of the coronavirus outbreak, and whether the software that supports work from home can meet its growing needs.